Warranty Service Requests

SERVICE CONTACT INFORMATION

All correspondence should be directed to our Customer Service department. To ensure accuracy, please include your name, lot number, site, address, telephone and email when submitting your service form.

Please mail your form to:

609 William Street – LOWER LEVEL
London, Ontario
N6B 3G1

Or submit by email to service@kaizenhomes.com.

Note: to maintain your Tarion warranty you must also send a copy of your 30 day and year end list to Tarion.

Customer Service Department is available during normal business hours Monday to Friday from 9:00 am to 4:30 pm. Call 519-473-6184 or email service@kaizenhomes.com.

AFTER HOURS EMERGENCY SERVICE

Please call Nick@ 519-697-5053

WHAT CONSTITUTES AN EMERGENCY?

Certain severe conditions constitute an emergency situation. An emergency is defined as any warrantable deficiency within the control of the builder that, if not attended to immediately, would likely result in imminent and substantial damage to the home, or would likely represent an imminent and substantial risk to the health and safety of its occupants.

Examples of emergency situations include:

• Total loss of heat between September 15 and May 15*
• Gas leak*
• Total loss of electricity*
• Total loss of water supply*
• Total sewage stoppage*
• Plumbing leakage that requires complete water shut-off
• Major collapse of any part of the home's exterior or interior structure
• Major water penetration on the interior walls or ceiling
• A large pool of standing water inside the home
• Any situation where the home is considered uninhabitable for health or safety reasons

*Emergency situations due to the failure of a municipality or utility to provide the service are not within the builder's control.